Return & Refund Policy

At PaddleVolt, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item arrives damaged or defective.

• The item received is incorrect.

• The product is significantly different from what was ordered.

To be eligible for a return, the item must be unused and in its original condition and packaging whenever possible.

Non-Returnable Items

We do not accept returns for:

• Items damaged through normal wear and tear.

• Products altered or modified after delivery.

• Items returned without prior approval from our support team.

Return Process

To initiate a return, please contact us at:

Email: support@paddlevolt.com

Please include:

• Your order number

• A description of the issue

• Clear photos showing the product and any damage or defect

Our support team will review your request and provide further instructions.

Refunds

Once your return request has been approved and processed, refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

We may offer:

• A replacement item

• A partial refund

• A full refund

The resolution provided will depend on the specific circumstances of the order.

Order Cancellation

Orders may be canceled within 24 hours of purchase.

After an order enters processing or has been shipped, cancellation requests may no longer be possible.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team:

Email: support@paddlevolt.com

We are committed to providing a smooth and fair resolution for all customer concerns.